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COMMONLY ASKED QUESTIONS
WHAT IF THE PRODUCT I ORDERED IS DEFECTIVE, INCORRECT OR DAMAGED?
All products ordered from Sixteen Store come with a 2 year warranty. If a product gets damaged or was faulty upon delivery - we offer 100% refund in the form of store credit
WHAT IS YOUR RETURN POLICY?
To be eligible for a return, goods must be unopened, unused and undamaged.
For returns, please email firstname.lastname@example.org with the subject 'Return' and include your order number.
Sixteen Store will provide instructions where to send returned goods.
DO YOU PROVIDE DELIVERY SERVICES FOR ALL PRODUCTS?
Yes all our products can be delivered to your office/ outlet address.
DO YOU OFFER THE SERVICE OF SETTING UP THE EQUIPMENT PURCHASED?
Yes, Sixteen Store has a team of technicians that can assist you with setting up the hardware on site.